The impact of electronic banking on customer satisfaction tafa, milion assefa septmber 2013 page 15 have taken a lead in e-banking (mishra,r phd thesis customer satisfaction in the banking industry: a comparative study of ghana and spain aborampah amoah-mensah 2010 doctorate programme in. An empirical analysis of internet banking adoption in new zealand a thesis submitted in partial fulfilment of the requirements for the degree of master of commerce of since the 1970s, electronic commerce (e-commerce) has emerged as a new concept patronage behaviour of ghanaian bank customers the. R125266t dissertation entitled “an analysis of e-banking as a cost reduction method at e-banking model recommendations that were suggested included continuous programs of training and retaining of key personnel, formulation and enforcing of banks in ghana that have successfully adapted to e-banking. Between the occupation and customer perception of e-banking services and significant relationship between the age and customer perception of e-banking services banking industry in ghana:a case study of ghana commercial bank ltd and merchant bank of ghana ltd, master thesis, lulea university of technology. He said with time there would be a gradual shift towards the use of electronic means of payment (e-zwich), adding that such interventions would decrease the use of cash transactions and increase financial intermediation mr narh said the bank of ghana would continue to exercise firm oversight of the. A study on the role of e-banking and its relation to customer satisfaction in the banking industry of ghana by gloria owusuaa amanfo thesis submitted to the department of business administration ashesi university college in partial fulfilment of the requirements for the award of. Abstract the introductions of electronic banking products and services have changed the nature and way of financial service delivery to customers in ghana the purpose of this study is to gain an insight or a deep understanding into electronic banking products and services that customers subscribe to and to find out. Charles university in prague faculty of social sciences institute of economic studies the impact of online banking on bank performance master thesis author: bc rrezarta halili supervisor: doc ing tomáš cahlík academic year: 2014.
Service science view of electronic banking performance copies of this thesis, either in full or in extracts and whether in hard or electronic copy evaluates internet banking adoption prerequisites and service quality amongst ghanaian organisations reliability, assurance, responsiveness ghana. Our focus geographically was on ghana's banking sector which has experienced a shift in adoption of informed analytic finding of research into the impact of adopting business intelligence on the banking industry in ghana, and propose a “electronic banking adoption in ghana, a case of guaranty trust bank ( ghana. A thesis submitted to the faculty of the university of delaware in partial banking services to the customers of a specific mno (bank of ghana, 2008, p (mtn ghana 2012) all subscribers and facilitators of mtn mobile money must open a valid electronic wallet (e-wallet) e-wallets are electronic bank accounts where. Adoption of electronic banking in ghana banking system - a case study of guaranty trust bank (ghana) limited - dr david ackah makafui r agboyi - research paper (postgraduate) - business economics - banking, stock exchanges, insurance, accounting - publish your bachelor's or master's thesis, dissertation, term.
Prospects and challenges of electronic banking in ghana – a case study of sg-ssb bank limited accra by sumani yahiya (ba intgrtd dev't studies hons) a thesis submitted to the institute of distance learning, kwame nkrumah university of science and technology, in partial. To determine how skillful and knowledgeable the staff are in the use of information technology in commercial banks iii to determine whether there is an increase in the level of efficiency and effectiveness of operations since the introduction of information and electronic technologies in commercial banking. Customer perceived value in internet banking in ghana, master thesis, department of business administration and social sciences, luleå university of technology, sweden ahanger, 2011 e-banking functionality and outcomes of customer satisfaction: an empirical investigation international journal of marketing. Phd thesis customer satisfaction in the banking industry: a comparative study of ghana and spain aborampah amoah- mensah customers regarding the quality of banks' services in ghana and spain a appendix e sample size of questionnaire administered and received214.
Bank efficiency and bank competition: empirical evidence from ghana's banking industry a thesis submitted in partial fulfilment of the requirements for the degree of doctor of also reveals that well-capitalized banks in ghana are pure technically efficient and appendix e : structure of the banking industry in ghana. This research paper is presented to show how the introduction of electronic banking affects and continues to impact on the performance of banks it starts with an introduction of the background of the topic, a brief discussion of the problem of identified, a presentation of objectives as well as purpose of the study it adopts a.
School of management blekinge institute of technology the impact of internet banking service quality on customer satisfaction in the banking sector of ghana by richard selassie bebli supervisor: dr marie aurell thesis for the master's degree in business administration (part-time). I dedicate this thesis to my lovely parents, mr and mrs mazwile without whose love and parental guidance i electronic banking was not a maximum degree as customers were less dissatisfied with the insufficient of the establishments of electronic banking at ghana commercial banking the negative perception of. Pg 4088410 a thesis submitted to the institute of distance learning, kwame nkrumah customers with banks that have at least one form of electronic banking product in the eastern region ghana in view of integrating economy to the global economy, the electronic banking makes banking easy.
Was to determine the adoption, challenges and some critical successes of electronic banking in the ghanaa sample of 10 members of staff was purposively selected from the population and a cross section of 50 customers of ecobank was randomly selected the primary source of data was obtained from interviews and. Adoption of electronic banking innovation in ghana's banking industry the aim of this article is therefore to investigate the factors influencing the adoption of financial innovation in ghana's banking industry surveys were conducted involving 405 clients of the six major banks in the country using logistical regression, the. Master's thesis adoption of internet banking among ghanaian consumers a study using decomposed theory of planned behaviour kwasi kyere-duodu 2006 study by boateng and molla analyzed how ghanaian banks can develop e-banking capabilities using internet but was based on a.
Return to article details the adoption and impact of internet banking on the ghanaian economy download download pdf thumbnails document outline attachments previous next highlight all match case presentation mode open print download current view go to first page go to last page rotate clockwise. Dedication i dedicate this thesis first of all to the almighty god for keeping me alive throughout the past v abstract this research investigates e-business adoption in the banking industry using barclays bank the null hypothesis assumed that the banking industry in ghana without the integration of e- business. In this light most banks, with gcb bank, ghana, not being an exception have introduced electronic banking in order to decongest the banking halls of customers who spend time unending in order to transact business the purpose of this research was to assess the contribution of electronic banking to customer satisfaction. This thesis is submitted to university of ghana, legon in opoku mensah, mr charles turkson and all those who helped in collecting data and the people who agreed to participate in this study university of ghana it is important to examine studies on internet banking and electronic banking in general.